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Your personal information and how we handle them
With your personal information, we mean the data we collect and save about you and how you use our services that directly or indirectly identify you. We use this information to provide services, provide you with a better experience, improve services, and provide offers that suit your needs.
Type of personal information we handle
Contact information
When you become a customer at Reokonsa AB, we collect your contact information:
Name, function description, company, address, e-mail address, telephone number.
Information about your services
We also save data about which of our services you order.
Support
When you contact Reokonsa AB, we collect the information you provide us in order to assist you with your case.
Here's how we collect personal information
We collect and process data as ...
... you indicate yourself when you become a customer with us.
... you indicate when you contact us in the form of notes, chat conversations and e-mail.
... created when using our services - for example, when you contact us through our website.
Exactly what information we collect about you depends on which of our services you use.
This we use personal data to
In order for us to process your data, one of the following legal bases must be met:
- Requirements to complete the agreement with you.
- Requirements to fulfill a legal obligation for Reokonsa AB.
- The treatment lies in both your and Reokonsa AB's interest.
- Consent from you for that particular treatment.
In order for us to provide our services to you, we need to process your personal information. Below you will find information about what we use your data for, and the legal basis for which the treatment is supported.
Provision of services
We process personal information to identify you as a customer and to handle and deliver the services you ordered. As well as personal information required to handle billing and payment of the services you use.
Legal basis: Completion of agreement.
Communication and support
We may use personal information from previous contact with us in order to provide you with better assistance. We use your contact information and information about which services you use as the basis for invoices, newsletters, important information about your services, offers and tips on how to use our services.
Legal basis: Importance, consent and performance of agreements.
Development of our services and products
We process personal information about how you use our services, and from contacting us as a basis for improving your experience specifically and our services in general.
Legal basis: Importance and consent.
Marketing
In order to market relevant products and services to you according to your needs, we process personal information about what services you use and how to use them.
Legal basis: Importance and consent.
Security and prevention of abuse
We process personal data in order to detect and prevent the following for our services and our network:
- Abuse
- Intrusion
- attacks such as viruses, DDOS
- offenses
- use of our services that violates our terms
Legal basis: Completion of contract and legal obligation.
Statutory obligations
We process personal data in order to comply with the requirements of the law.
Legal basis: Legal obligation.
This is how long we save personal data
We save personal information as long as there is a documented purpose for the treatment. Contact Reokonsa AB for details.
To whom do we provide personal information
Reokonsa AB does not provide any personal data.
This is how we protect your personal information
We use industry standards to store, process and communicate sensitive information as personal data. The protection is implemented with systematic, organizational and technical measures to ensure integrity, confidentiality and accessibility.
Reokonsa AB's staff are bound by confidentiality agreements and treat only the information their mission requires.
You decide your personal information
You decide on your own personal information. That is, you decide which tasks you want to leave and what processing of your personal information you approve and you can revoke your consent as you wish.
However, note that we need some personal information to provide our services to you. If you choose to revoke your consent, this may mean that we can not provide all our services to you.
How we process your personal information when you are no longer a customer
In this case, Reokonsa AB deletes all of your data from our systems, except for the data required by the Accounting Act.
Your rights as user of Reokonsa's services
You are entitled to receive information from us about the processing of your personal information and what the purpose is when we are personally responsible.
Right to information
You are entitled to request a registry extract of your personal information free of charge, informing you of the information you wish to receive.
Right to rectification
If you find that personal information we store about you is incorrect or missing, you are entitled to request that we adjust or complete the information.
Right to delete ("the right to be forgotten")
You as a customer have the right to have your personal information deleted about ...
... the data are no longer needed for the purposes for which they were collected.
... you revoke your consent for data that has no other legal basis.
... the processing is done for direct marketing and you oppose the processing of the data.
... you oppose interest weighting as a legal basis and there is no other legal basis that weighs heavier.
... the personal data have not been processed under the Data Protection Ordinance.
... deletion is required to fulfill a legal obligation.
The exception is personal data required by law, such as invoice information that is saved as long as required by the Accounting Act.
Right to restriction (from 2018-05-25)
In some cases, you may request that the processing of your personal data be limited. By limitation, it is meant that the data is marked so that in the future they can only be processed for certain limited purposes.
- When you believe that your personal information at Reokonsa AB is incorrect and has requested adjustment or completion, you may request that treatment be restricted while the adjustment is being investigated.
- If the processing of your personal information is illegal, but you oppose the removal of the data, you may request a restriction of use.
- When Reokonsa AB no longer processes the personal data for the purpose of the treatment but you need them to be able to determine, enforce or defend legal claims.
- When you have opposed treatment in anticipation of whether Reoconut's legitimate reasons weigh heavier than your legitimate reasons.
When the restriction expires, you should be informed accordingly.
Right to object
You are entitled to object to Rekonsa AB's processing of your personal data if the treatment occurs ...
... to perform a task of public interest.
... as part of the exercise of authority.
... after interest weighting
If Reokonsa AB opposes your opposition, we need to be able to show reasons that weigh heavier than your interests. When it comes to treatment in the form of marketing, you are always entitled to object to treatment at any time.
Automated decision making
You are entitled not to be the subject of a decision based solely on any form of automated decision making, including profiling, whether the decision may have legal consequences for you or similarly significantly affects you.
Complaints
If you consider that we treat data about you in violation of current legislation, you should report it to Reokonsa AB as soon as possible. You can also file a complaint with the Data Inspection.
Request damages
If you suffered damage due to your personal data being processed in violation of the Data Protection Ordinance, you may be entitled to damages. You can then file a claim for damages to Reokonsa AB or bring the action for damages in court.
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